Premium Support for Your Website and Membership Systems
Managing your website and planning your digital strategy can feel overwhelming. You are not alone and we're always here to support you.
Our Premium Support is designed to step in when your team is stretched thin or when technology simply isn’t your primary focus. We work alongside you to keep things running smoothly, so you can stay focused on your members and your mission.
Designed for Busy Teams Who Need Extra Support
You’re managing a lot with limited time and staff. Websites and databases may not be your primary focus and keeping everything up to date can be challenging, which is completely normal.
Premium Support gives you dependable, ongoing help for day-to-day updates, improvements, and guidance by an expert. It’s ideal for consistent support and quick assistance.
How Premium Support Works
We keep the process simple and predictable:
- You send us a support request through our secure client portal.
- We review it and ask clarifying questions if needed.
- Our team completes the work within agreed timelines.
- You review and approve the result.
- We publish and deploy.
No guessing what’s happening behind the scenes.
What’s Included in Premium Support
Premium Support gives you reliable help across your website, membership database, and e-commerce tools. You’re never left wondering who to turn to.
Website & Design Support
- Layout and usability improvements
- Graphic and visual asset updates
- Branding consistency
- AODA compliance
Membership & Development
- Member data imports, updates, and cleanup
- Database configuration and reporting
- Integrations and technical troubleshooting
- Custom app setup and maintenance
Strategy, Guidance & Training
- Best-practice recommendations
- Help prioritizing what to tackle next
- Personalized training sessions
- CTO guidance for planning and decision-making
Premium support packages
Let an expert guide and support you to ensure your association is utilizing technology for efficiency and value generation. Our Premium Support is available in the following three packages.
Occasional updates and light monthly support
5 hours
CTO meeting available
$775.00
Save about 10%
Ongoing support and regular improvements
10 hours
1 hour CTO meeting
$1,500.00
Save about 15%
Active associations managing multiple initiatives
20 hours
2 hour CTO meeting
$2,800.00
Save about 20%
Want to use our Premium Support on an ad-hoc basis? Ad-hoc support is provided on a first-come-first-serve basis and available at a rate of $175.00 per hour.
Book a free Consultation
You don’t need to have everything figured out, and you don’t need to do it alone.
Premium Support can lighten your workload, simplify your processes, provide you with an expert resource, and help your association better serve its members.
Let's start the conversation today.