Simple Membership Payments And Member Management
Effortlessly manage your association's member application and renewal campaigns to boost membership growth with the Members CRM app.
With both an administrative and business insights CRM, automated notifications, secure payments for both individual and group memberships and retention insights, your association can save time and increase membership revenue.
All-in-One Solution for Membership Renewals & Payments
Tools to Boost Retention & Simplify Management
Tools to Boost Retention & Simplify Management
The Members CRM app combines everything your association needs to optimize membership management:
Member Pathways: Keep your members engaged through self-serve tools to increase renewals.
Flexible Memberships: Support plans that cater to diverse member preferences.
Smart Notifications: Help your members stay informed and reduce churn.
Retention Insights: Track membership performance and identify improvement opportunities.
Together, these features ensure a seamless experience for both your team and your members.
Member Pathways For Professional Development
Simplify administration and the membership experience to ensure your members know what the path will require of them.
- Create a membership pathway which the member has to follow
- Pathways are automated and configured with each cycle
- Multiple cycles can run at the same time
- Host exclusive content for members within a pathway
Certification. Professional development. The member journey. Let’s streamline every touchpoint into a cohesive, easy-to-navigate pathway that showcases the true value your association brings to its members.
Flexible Memberships And Self-Serve Tools To Empower
Make it easier for members to join your association and renew based on what they value.
- Offer multiple subscription levels to suit different needs including individual and group membership.
- Optional membership discount scenarios for groups.
- Support upgrades, downgrades, or changes.
- Integrated payment for individuals and groups using Elavon or your preferred payment provider.
- Simplify the experience through clear guidance and collect additional details about your members through Forms.
Effortlessly offer your members with options which make it easy to join and renew while creating a visually informative guide that adapts to your association's needs. Ensuring your members have a barrier free experience on any device.
Imagine a world where technology truly works for you. Our Members CRM is thoughtfully designed to offer seamless efficiency while remaining remarkably user-friendly. Paired with impactful branding and a well-crafted website design, it elevates your association’s communication and marketing efforts to new heights.
We understand that managing an association is no small feat, especially when it comes to streamlining membership applications and renewals. That’s why Members Village is here to simplify the process. Say goodbye to cumbersome workflows and embrace a solution that works with you. There’s nothing else quite like it.
Smart Notifications To Keep Members Renewing
Make sure your members never miss a renewal deadline and are guided throughout the whole process.
- Members get personalized renewal emails automatically.
- Members stay updated on upcoming deadlines.
- Save staff time by streamlining communications.
Reduce the time your team spends on membership renewals, or dealing with renewal support, giving them time to focus on strategic goals like content development or attracting new members.
Retention Insights To Get A Health Check On Your Association
Clear, actionable insights on renewals, everything is designed to improve your team’s efficiency.
- Analyze subscription trends for actionable insights.
- Identify members at risk of non-renewal.
- Monitor renewal rates and improve processes.
- Gain a deeper understanding of what drives retention.
With Members Village, our intuitive dashboards and data insight tools empower your team to simplify and streamline the entire process. You'll have all the data you need at your fingertips - membership statuses, payments, and member options - all in one centralized place. Stay in full control, save time, and provide an experience that members appreciate.
Top 3 insights
Your members value self-serve tools which allow them to easily remain a member of your association and services which enable them to grow professionally.
Data sourced from anonymized Members Village clients.
80%
Average number of an associations' renewing members who self-serve and pay online by using their credit card.
60%
Is the average membership renewal rate per year.
30%
Is the average open rate of association emails such as notices for renewal.
Member Management Benefits For You
It's a welcome change when software works for you, and when it comes to member management through the Members CRM you will gain the following benefits:
Manage membership cycles of various structures
Provide tools to members and enable self-help around membership
Business intelligence about your membership cycles including member allocation and financial data
Insights into year over year membership trends
Automated and simple member payment process and membership expiry
Compliance with data privacy regulations such as CASL and PIPEDA
Easy to use tools to segment and export your membership data to share with partners
Your members can help themselves through the secure Member Portal
Preferred credit card processing rates through Elavon
Your association will gain a new set of powerful tools, you will regain your time, be able to focus on your members, and develop your association's operations.
Frequently Asked Questions
For your convenience, we've prepared a collection of common questions and answers about Members Village. We are more than happy to learn about your association and how Members Village can support it, let us know if there isn't an answer to your question and one of our experts will get in touch with you.
Applicants and members will be able to pay for membership fees by credit card. E-transfer, cheque and bank transfer are other optional methods.
While we offer a preferential rate plan through Elavon other payment gateways for member payments which are supported, and carry no additional cost, include:
- Authorize.net
- Braintree
- Global Payment
- iATS
- Moneris
- Paypal
- Square
- Stripe
- WorldLine
We regularly add new gateways as they become available.
E-transfer, cheque and bank transfers are accounted for manually once they appear in your bank account.
The member options which are supported out-of-the-box are:
- Annual or anniversary based
- Individual membership
- Group memberships
- Multi-year memberships
- Applications/renewal with approval process
Members Village is built with the ability to run concurrent membership cycles with their own member options and pricing. These cycles run independently to offer you multiple paths for membership and/or certification.
For example, your association could run a yearly membership cycle and a certification cycle which renews every 3 years.
Volume discounting is available at no additional cost and built right into the member management module of Members Village.
Your association also has the option to implement a preferential group pricing model via discount codes.