Canadian Member Management Software as your Central Hub
Drive association revenue through simple membership renewals and give your team a 360-degree view of your data.
Members Village provides a fully connected CRM that automates complex administrative tasks, allowing your staff to focus on delivering member value rather than chasing invoices.
Fully developed, supported, and hosted in Canada.
Trusted by Canadian Associations For Over 15 Years
90%+ of our clients' members now self-serve their renewals online, reducing staff administrative time.
100% Canadian owned, operated, and hosted.
Drone Sport
A spotlight on the Canadian associations and non-profits that centralize their CRM & membership renewals, event management and websites through Members Village.
Automate Renewals and Protect Your Revenue
Make it easy for members to pay their dues. Our system is designed to remove the friction from the renewal process, pushing members toward a simple self-serve portal where they can update their information and complete payments instantly.
- Flexible Membership Cycles
Support for Calendar Year, Anniversary (rolling 365-day), or even multi-year certification cycles. - Auto-Renewals & Saved Cards
Allow members to securely save their credit card on file (when available) to auto-process future renewals, drastically reducing your annual churn rate. - Proration & Grace Periods
Automatically calculate prorated fees for mid-year joins and configure grace periods for lapsing members. - Membership Chaining
Create required pathways. For example, ensure a member can only upgrade to an "Affiliate" tier if they currently hold a "Regular" membership.
We Handle the Membership Trifecta
Not all associations are made up of just individuals. Members Village is built to handle the complex reality of how Canadian non-profits structure their memberships.
- Individual Memberships
Members manage and renew their own personal profiles. - Batch Renewals
Allow an employer or organization to pay for multiple staff members at once, while the system automatically handles the correct provincial tax jurisdictions. - Organization Memberships
A parent organization pays the dues, and any contacts added under that organization automatically receive member benefits.
We provide a self-serve portal for organization managers to edit their own contacts, meaning your team doesn't have to.
Tailored Intake & Approvals Configured to Your Rules
Control exactly how new members enter your database. Whether you need a lightning-fast checkout or a rigorous vetting process, the CRM adapts to your bylaws.
- Formless Quick-Join
The fastest path to revenue with the only requirement is that the member completes their payment. - Data-Rich Applications
Integrate with our secure Form Builder to require document uploads, logic-based questionnaires, or digital signatures during the intake process. - Admin Approval Gates
Require board or staff review and approval before a membership becomes active. - Automated Segmentation
Once approved, members are automatically placed into specific Groups based on their tier, instantly segmenting your members for activities such as targeted email broadcasts or varied discounts for event registration.
Built For Governance, Security & Compliance
A modern CRM does more than store data; it protects it and puts it to work.
Insights for Confident Governance
A modern CRM does more than store data; it translates it into actionable intelligence for your leadership team.
Because your CRM is fully connected to your website, events, and finances, your board gets a true health check of the association. Through our included Executive & Leadership View, leadership can monitor year-over-year retention, track demographic breakdowns, and review historical membership purchases.
All within a secure, read-only dashboard that requires zero technical training.
Your Data Belongs in Canada
Your members trust your association to keep their data secure and private.
In addition to being designed and built in Canada, Members Village safeguards and ensures data residency by storing your data exclusively in Canada on our secure cloud infrastructure.
Compliance with Canadian privacy laws like PIPEDA and CASL is built-in.
Frequently Asked Questions
For your convenience, we've prepared a collection of common questions and answers about memberships and our CRM.
We are more than happy to learn about your association and how Members Village can support it, let us know if there isn't an answer to your question and one of our CRM experts will get in touch with you.
As you build and manage your database within the Database Builder the following things happen: your search options will adjust themselves for any new fields, your Excel import and export will adjust itself too, validation rules are automatically applied, and any forms which depend on your database also self-update.
Of course, that is the why we created the tools found within Database Builder. You can build simple or complex databases or have our data experts do it for you.
Your data will be backed up nightly.
Absolutely!
Members Village is a powerful relational database - meaning it can be configured by your association to be very simple or store complex data sets. You are in full control of the database nomenclature.
As you make changes to your database the software will also adjust itself to factor in the new data and enable you to easily manage your database. As you configure your database Members Village will provide basic business intelligence into your data.
Not a database nerd? That's OK! We offer enterprise support which will painlessly help you configure your database just the way you want it.
Book a Demo With Our CRM & Membership Software Experts
Looking to improve your membership renewals or member management? We offer a committment free consultation about your associations' needs to ensure the right fit.
This isn't a sales pitch, it's a personalized review, we typically respond within 48 hours.
Top 3 insights
Your members value self-serve tools which allow them to easily remain a member of your association and services which enable them to grow professionally. The following data is sourced from anonymized Members Village clients.
- 90%+ Pay Online
Average number of renewing members who self-serve and pay online by credit card. - 60%+ Renewal Rate
Is the average membership renewal rate per year. - 30%+ Open Email Communications
Is the average open rate of association email broadcasts such as notices for renewal.
Canadian Associations Powered By Our CRM
