Canadian Member Management Software & CRM
Protect your non-dues revenue with automated renewals and give your board instant visibility into your membership.
Members Village provides a purpose-built CRM with Canadian data residency to manage your individual contacts, parent organizations, and membership tiers. Fully integrated with our association management apps, our member management software eliminates manual data entry, enforces compliance on intake forms, and stops lapsed payments before they happen.
Automate Renewals and Protect Your Revenue
Make it easy for members to pay their dues. Our system is designed to simplify the renewal process, steering members toward a self-serve portal where they can update their information and complete payment instantly.
- Flexible Membership Cycles
Support for Calendar Year, Anniversary (rolling 365-day), or even multi-year for cycles such as certification. - Auto-Renewals & Saved Cards
Allow members to securely save their credit card on file (when available) to auto-process future renewals, drastically reducing your annual churn rate. - Proration & Grace Periods
Automatically calculate prorated fees for mid-year joins and configure grace periods for lapsing members. - Membership Pathways
Create member renewal pathways. For example, ensure a member can only upgrade to an "Affiliate" tier if they currently hold a "Regular" membership.
We Handle the Membership Trifecta
Not all associations are made up of just individuals. Members Village is built to handle the complex reality of how Canadian non-profits structure their memberships.
- Individual Memberships
Members manage and renew their own personal profiles. - Batch Renewals
Allow an employer or organization to pay for multiple staff members at once, while the system automatically handles the correct provincial tax jurisdictions. - Organization Memberships
A parent organization pays the dues, and any contacts added under that organization automatically receive member benefits.
We provide a self-serve portal for organization managers to edit their own contacts, meaning your team doesn't have to.
Tailored Intake & Approvals Configured to Your Rules
Control exactly how new members enter your database. Whether you need a lightning-fast checkout or a rigorous vetting process, the CRM adapts to your bylaws.
- Formless Quick-Join
The fastest path to revenue with the only requirement is that the member completes their payment. - Data-Rich Applications
Integrate with our PIPEDA-compliant Form Builder to require document uploads, logic-based questionnaires, or digital signatures during the intake process. - Admin Approval Gates
Require board or staff review and approval before a membership becomes active. - Automated Segmentation
Once approved, members are automatically segmented for activities such as targeted email broadcasts or varied discounts for event or conference registration.
Relationship Management & Database Filtering
Your database should easily display all member profile and organization data. Our CRM centralizes every interaction into readable summaries, enabling your staff to get everything in one place.
- Centralized Member & Organization Profiles
Access a member's or organization's complete history on one screen, including past renewals, event attendance, committee participation, and financial receipts. - Communication Logs & Notes
Allow administrative staff to log phone calls, add internal notes, and view the exact email broadcasts a member has opened. - Dynamic Querying
Stop fighting with Excel. Use our database management & filtering tools to instantly pull lists of members based on custom criteria (e.g., "Active members in Ontario"). - Engagement Tracking
Identify your most valuable advocates and your highest-risk churn candidates by tracking their interactions across the entire Members Village ecosystem. - Change Tracking
Audit logs to provide insight into who changed what in your database.
Built For Governance, Security & Compliance
A modern CRM does more than store data; it provides a real-time health check for your board.
Insights for Confident Governance
Because your CRM is fully connected to your website, events, and finances, your board gets a true health check of the association. Our included leadership view gives your staff and board year-over-year retention, track demographic breakdowns, and review historical membership purchases.
Your Data Belongs in Canada
Designed and built in Canada, Members Village also safeguards and ensures data residency by hosting your data exclusively in Canada on our secure cloud infrastructure.
Compliance with Canadian privacy laws like PIPEDA is built-in.
Membership CRM & Renewal Insights
Self-serve tools & a secure portal enable your members to easily renew their membership and keep their data updated. The following aggregate data is sourced from anonymized Members Village clients.
- 90%+ Pay By Credit Card
Renewing members who self-serve. - 60%+ Renewal Rate
Membership retention rate per year. - 30%+ Open Email Communications
Open rate of CASL-compliant curated emails for each member.
Member Management Software & CRM FAQ's
For your convenience, we've prepared a collection of common questions and answers about memberships and our CRM.
We are more than happy to learn about your association and how Members Village can support it, let us know if there isn't an answer to your question and one of our CRM experts will get in touch with you.
As you build and manage your database within the Database Builder the following things happen: your search options will adjust themselves for any new fields, your Excel import and export will adjust itself too, validation rules are automatically applied, and any forms which depend on your database also self-update.
Of course, that is the why we created the tools found within Database Builder. You can build simple or complex databases or have our data experts do it for you.
Your data will be backed up nightly.
Absolutely!
Members Village is a powerful relational database - meaning it can be configured by your association to be very simple or store complex data sets. You are in full control of the database nomenclature.
As you make changes to your database the software will also adjust itself to factor in the new data and enable you to easily manage your database. As you configure your database Members Village will provide basic business intelligence into your data.
Not a database nerd? That's OK! We offer enterprise support which will painlessly help you configure your database just the way you want it.
Book a Demo With Our CRM & Membership Software Experts
Looking to improve your membership renewals or member management? We offer a committment free consultation about your associations' needs to ensure the right fit.
This isn't a sales pitch, it's a personalized review, we typically respond within 48 hours.
Integrated Membership Software & Database
Our CRM database & membership management platform automatically integrates with sister apps.
Increase Revenue
Generate non-dues revenue by hosting a classifieds marketplace for your association. Sellers can easily purchase & renew ads and you can set optional discounts for your members as an added benefit.
Content Management
Manage fully responsive, bilingual web sites easily with our included association website builder. Drop-in images, text or dynamic apps with ease and styled to match your branding kit.
Education
Provide member training through our LMS which supports both at-your-pace and cohort sessions with assignments, quizzes, media rich content and certificate generation.